CANLOBO LAW APC – SMS PRIVACY POLICY

Effective Date: October 26, 2025

Last Updated: October 26, 2025

Introduction

This SMS Privacy Policy explains how Canlobo Law APC (“Company,” “we,” “our,” or “us”) collects, uses, stores, and shares your information when you opt in to receive SMS text messages from us.

This SMS Privacy Policy supplements our main Privacy Policy and complies with applicable data privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and other relevant federal, state, or local privacy laws.

If this SMS Privacy Policy conflicts with any terms of our main Privacy Policy, this SMS Privacy Policy shall govern SMS communications and related data practices.

By opting in to receive SMS messages from us, you acknowledge that you have read, understood, and agreed to the terms of this SMS Privacy Policy.

Contact Information

Canlobo Law APC

2600 W Olive Ave, Fifth Floor Burbank, CA 91505

For SMS privacy-related inquiries or to exercise your privacy rights, please contact us at:

privacy@canlobolaw.com

(818) 296-4054

SMS Data Collection

When you opt in to our SMS program, we may collect the following information:

  • Mobile phone number

  • Opt-in date and time

  • SMS interaction history (messages sent, received, and engagement metrics)

  • Name (if provided)

  • Email address (if provided)

Purpose of SMS Data Use

We use your SMS data for the following purposes:

  • Providing appointment reminders, legal service updates, and client notifications

  • Sending informational or promotional messages about our legal services (if you’ve consented)

  • Responding to inquiries or requests

  • Monitoring and improving the quality and effectiveness of our communications

  • Compliance with applicable legal or regulatory requirements

Frequency of Messages

Message frequency varies based on your interactions and service needs. Generally, you can expect no more than 2–4 messages per month, though frequency may increase for time-sensitive legal updates or scheduling notifications.

Message and Data Rates

Message and data rates may apply based on your mobile carrier plan. Canlobo Law APC is not responsible for any charges you may incur from your carrier as a result of receiving our messages.

SMS Data Sharing

We do not sell your SMS data. However, we may share it with:

  • Third-party service providers who manage or deliver SMS communications on our behalf (e.g., Mailchimp, Twilio, or similar providers)

  • Legal and regulatory authorities as required by law

All third-party partners are required to use your information only to perform services on our behalf and to implement security measures at least as protective as our own.

Consent

We obtain explicit consent before sending SMS messages. Consent may be provided by:

  • Opting in through our website or intake forms

  • Texting a keyword to our designated number or short code

  • Providing verbal or written consent to our staff

  • Submitting your phone number via a form that includes an SMS consent checkbox

Opting Out

You may opt out of SMS messages at any time by:

  • Replying “STOP” to any SMS message you receive from us

  • Emailing privacy@canlobolaw.com with “SMS OPT-OUT” in the subject line

  • Contacting our office at (818) 296-4054

  • Submitting a written request to our mailing address listed above

Once your opt-out request is received, we will confirm your status and cease SMS communications within 10 business days.

Data Retention

We retain SMS data only as long as necessary to provide services, comply with legal obligations, or resolve disputes. Once you opt out, your phone number is removed from active marketing lists but may be retained in compliance records as required by law.

SMS Security Measures

We employ industry-standard safeguards to protect your information, including:

  • Encryption of data during storage and transmission

  • Limited access to authorized personnel only

  • Routine monitoring and auditing of systems handling SMS data

Your Privacy Rights (California Residents)

Under the CCPA/CPRA, California residents have the right to:

  • Request access to the personal information we hold about you

  • Request correction or deletion of your personal information (subject to exceptions)

  • Request that we do not sell or share your data for targeted advertising

  • Limit the use and disclosure of sensitive personal information

  • Exercise your rights without discrimination

To exercise your rights, please email privacy@canlobolaw.com or write to us at the address above.

Governing Law

This SMS Privacy Policy is governed by the laws of the State of California, without regard to its conflict-of-law principles. Any disputes shall be resolved in the courts located in Los Angeles County, California.

Changes to This Policy

We may update this SMS Privacy Policy from time to time. When changes are made, we will:

  • Update the “Last Updated” date above

  • Notify you via SMS or email if the changes are significant

Compliance with TCPA and Other Regulations

Canlobo Law APC complies with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and all applicable privacy and communication laws. We only send SMS messages to individuals who have provided proper consent.

Contact Us

For any questions or concerns about this SMS Privacy Policy or your data privacy rights, please contact:

privacy@canlobolaw.com

(818) 296-4054

Canlobo Law APC, 2600 W Olive Ave, Fifth Floor, Burbank, CA 91505